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SAP CRM Course Modules
Business Partners
- BP Roles
- Number Ranges
- Classification
- BP hierarchies,BPtypes
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- Relationships
- Standard SAP CRM Queries for Requirement gathering
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- BP Configuration Settings-CRM
- Download-ECC->CRM->Initial Load Settings->Delta load
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Organization Model
- Introduction of CRM Org Model.
- Differences between CRM and EQ Org model
- Mapping of ECC Org model with CRM
- Functionality->Sales, Service, Marketing.
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- Attributes->Sales, Service, Marketing.
- Division->Dummy Division,R/3 Division Mapping.
- Distribution Channel->R/3 Distribution Channel Mapping
- Rule Type and Responsibility type.
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- Organization Data determination.
- Mapping of ECC-Sales Org to CRM Root Org
- Middleware Settings to download ECC Sales Org
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Product
- Product Customization on Stand alone
- Define Hierarchies & Categories
- Assign Application to different functionalities
- Product Relationships
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- condition Procedures
- Product Customization with ECC as backend
- Download Hierarchies and Categories
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- Download Materials & Products
- Download Attributes & Set types
- create Material, Service & Warranty Product
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Base Customization
- Transaction Types
- Item Category
- Item Category Determination
- Copying Control
- Status Profile
- Text determination Procedure
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- Text determination Procedure
- Data Profile
- Partner Determination Procedure
- Action Determination Procedure
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- CRM Pricing
- Download Pricing Conditions, Procedures from ECC
- Subject Profile
- More Covered at Process Level
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WEBUI
- Business Role
- PFCG Authorizations & Roles for different Vertical Business Roles
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- Technical Profile
- Assign Business Roles To Org Model
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SALES
- Opportunity Management
- Sales Agreement
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- sales Order
- Lead Management
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SERVICE
- I base
- Complaints & Returns with SLA
- Comp & Returns With Credit & debit Memo
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- service requests/ Service Ticket
- In-house repair
- Product Service letter
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- Service Agreement
- Service Contract
- Service Order
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IC
- Account Identification
- case Management
- Fact Sheet
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- Agent Inbox
- Call List
- Alerts
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- interactive Scripts
- Broad Cast Messaging
- ERMS Configuration & Routing Rules
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